Seek Guidance

Start with the facts, not the frustration.

A clear grievance is easier to understand, respond to and escalate. This guided intake helps you organise the information before seeking support.

Scope & Limitations: CGS provides general guidance and public-interest support. Guidance is not a promise of a particular result; the appropriate remedy depends on the facts, applicable law and circumstances of each matter. Read the full note.

Guidance intake

Build your grievance summary

This demo works entirely in your browser. It creates a structured summary for you to copy or print; it does not transmit your data.

Issue category Provider / institution / authority What happened? When did it happen? Where did it happen / transaction location? What evidence do you have? What correspondence have you already made? What response or outcome did you receive? What outcome are you seeking?

Start with the facts, not the frustration.

Build your grievance summary

Review before you send or file.

Start with the facts.